Christi shares on the importance of using surveys to gather valuable client and employee feedback.
Viewing entries tagged
Every year, LPR conducts a client satisfaction survey to evaluate and enhance the client experience. It's not fancy - just 10 questions using the free version of Survey Monkey - but it is an incredibly valuable tool for collecting candid, anonymous feedback from our clients. While the survey doesn't replace regular face-to-face meetings and open communication with our contacts, it does provide a way to collect quantitative and qualitative data for our own development, while giving clients a chance to tell us how they really feel about our work and our team.
We were truly honored and energized by the kind words we received from clients in the latest survey. This is the reason we do what we do.
Here are a few highlights.